Arrive Alive Guarantee

We stand behind the health of our livestock. If your fish or shrimp arrives deceased, we offer a 100% refund on the cost of the animal.

Please note: Shipping costs are non-refundable.

How to File a DOA Claim

To request a refund for a DOA (Dead on Arrival), follow these steps:

Take a clear photo of the animal/plant still sealed in the original shipping bag.

Email the photo to hello@scallywagsfishbowl.com within 1 hour of delivery.

Include your name and order number in the email.

Claims submitted without a photo or outside the 1-hour window are not eligible for a refund. No exceptions.

Shipping Schedule

At Scallywag’s Fish Bowl, we ship all fish, inverts, and plants via Overnight Delivery to ensure they arrive healthy and stress-free.

We ship Monday through Thursday, with a Thursday cutoff at 11:00 AM CST.

Orders placed after the cutoff will ship the following week to avoid delays or weather-related risks.

We treat every critter like treasure and do our best to ensure a smooth journey from our tanks to yours. Thank you for trusting Scallywag’s Fish Bowl—we appreciate your business and your care for our aquatic crew.

— The Scallywag’s Fish Bowl Crew